December 29, 2006

The State Of North American Enterprise Mobility In 2006

Firms Win Through Focusing On Business Process Improvement Via Line-Of- Business Apps

by Maribel D. Lopez

with Ellen Daley, Robert Muhlhausen

Executive Summary (This is a document excerpt)

Companies continue to embrace mobility at a rapid pace to provide employees with real-time access to information — and keep up with the culture of mobility that is rampant in consumers' lives today. Enterprise mobility has three distinct usage models: 1) the mobile worker who is rarely at a desk and requires information on the go; 2) the info worker who is away from his or her desk two to three days a week; and 3) the instrumented enterprise that connects physical endpoints like sensors and RFID tags to back-end systems to monitor, track, and control a firm's assets. While most companies have deployed mobile email and calendaring, the next phase of enterprise mobility is broader mobilization of line-of-business (LOB) applications like inventory management, field service, and sales force automation across firms. Leading IT shops will mitigate risks by defining a comprehensive mobile policy that limits risk and delivers business impact by focusing on business process mobilization for the mobile worker.

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