For Business Process & Applications Professionals (Length: 6 pages)

February 21, 2007

FrontRange Is A Strong Performer In Midmarket CRM Suites

The Forrester Wave™ Vendor Summary, Q1 2007

by Liz Herbert

with Sharyn Leaver, William Band, Chip Gliedman, Ian Schuler, Mary Ann Rogan


Executive Summary (This is a document excerpt)

FrontRange Solutions serves the small and medium-size business (SMB) market with a strong out-of-the-box SFA tool called GoldMine and the complementary HEAT product for customer service. The GoldMine product line is moving beyond its contact manager roots with GoldMine Corporate Edition, and it plans to move up another rung with the upcoming release of GoldMine Enterprise Edition. The product provides strong prepackaged solutions that offer quick deployment and low total cost of ownership, making the vendor a strong player in the customer relationship management (CRM) market for smaller businesses.

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Analyst: Liz Herbert
Technology: Application Development, Customer Relationship Management, IT Management, Packaged Applications
Geography: Asia Pacific, Europe, North America

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