Executive Summary (This is a document excerpt)

Oracle's Siebel CRM Professional Edition is a scaled-down version of its Siebel Enterprise Edition sold with a "pick six modules" strategy so that small and medium-size businesses (SMBs) can get just the functionality they require in an easier-to-consume, less complex package than the enterprise product. The product's best-in-class functionality, strong customization capabilities, and enterprise-class integration tools make it a good choice for larger, more complex midmarket deployments that don't require the full breadth of the enterprise edition. The product is less of a fit for smaller deployments that may find that it provides more functionality than they really need — and requires more IT support than they can handle.

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