Executive Summary (This is a document excerpt)

SugarCRM provides an open source foundation that firms can extend and customize to fit business needs. SugarCRM supports a wide range of deployment sizes, with customers ranging from fewer than 10 users to more than 9,000 users. The vendor supplies an open, service-oriented architecture that firms can build on through the no-coding-required Sugar Suite, traditional developer tools, or add-ons created by the vendor's community of more than 5,000 developers. Firms should be careful not to mistake open source for free; Sugar provides a free edition of its product targeted at deployments of 10 users and fewer, but larger deployments will need to pay for either Professional Edition or Enterprise Edition — and typically IT support as well.

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