Executive Summary (This is a document excerpt)

RightNow Technologies offers a well-rounded customer relationship management (CRM) product that scores well in sales, service, marketing, and analytics. RightNow sells its solution as either software-as-a-service (SaaS) or on-premise, making it easy for firms to start with a quicker-to-deploy SaaS option; expand incrementally into new functional modules or larger user populations; and migrate to on-premise if needs change. The solution is best-suited for midmarket and large enterprise deployments but too complex to fit the needs of a typical small business.

Buy Risk-Free

Download and print PDF immediately. Price: US $795

Our Money-Back Guarantee: If you are not completely satisfied, return it for a full refund within three weeks of your online purchase.

Already a Forrester Client?
Log in to read this document.