Executive Summary (This is a document excerpt)

Salesforce.com dominates the software-as-a-service (SaaS) customer relationship management (CRM) market in customer share with more than 27,000 customers. The vendor has pushed far beyond its earlier sales force automation (SFA) roots and now provides broader CRM and partner relationship management (PRM) capabilities as well as a SaaS platform that supports customization, integration, and a developer community that has created more than 400 add-ons to date. The vendor's rapid development of product and platform capabilities has earned it a Leader position among midmarket CRM suites and has made it a Strong Performer in the enterprise CRM suites market.

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