Executive Summary (This is a document excerpt)

The Onyx CRM solution has been on the market for a decade and was one of the first enterprise customer relationship management (CRM) solutions to adopt a flexible, three-tier architecture, with tight alignment to Microsoft technologies. The company was taken private by the better-capitalized M2M Holdings in August 2006 — which will help allay buyer concerns about the long-term viability of the product and company. The product's strongest functional areas are in sales and customer service. But it lacks deep functionality in many areas, including marketing, field service, customer data management, eCommerce, and partner channel management. Onyx is best suited for buyers who want a flexible CRM solution — with business process management (BPM) capabilities — that leverages Microsoft infrastructure technologies.

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