Executive Summary (This is a document excerpt)

Oracle's E-Business Suite (EBS) CRM, a comprehensive enterprise application suite, includes a broad range of CRM capabilities. And Oracle is investing heavily in a next-generation product strategy, Fusion Applications, to fully modernize its technology architecture. The EBS CRM solution provides capabilities across all major customer-facing functionalities. It is strong in sales, field service, and partner channel management, and has the ability to scale for global deployments. Areas of relative weakness include eCommerce, customer data mangement, and a lack of industry-specific process solutions. EBS CRM is best suited for buyers committed to Oracle for platform and applications who need comprehensive multinational capabilities.

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