Executive Summary (This is a document excerpt)

Oracle's PeopleSoft CRM product line has a significant base of loyal customers who value the integration benefits and usability of PeopleSoft's HR and ERP suite. Oracle's Applications Unlimited announcement gives those customers much-needed assurance of continued ongoing support. Oracle's PeopleSoft CRM solution offers a broad range of functionality across all the major components of CRM, with particular strengths in sales, customer service, and analytics. It has less robust capability in marketing, field service, eCommerce, and customer data management. It integrates best with its own suite, making it well suited for existing PeopleSoft customers who need a broad-based CRM platform to build upon.

Buy Risk-Free

Download and print PDF immediately. Price: US $1749

Our Money-Back Guarantee: If you are not completely satisfied, return it for a full refund within three weeks of your online purchase.

Already a Forrester Client?
Log in to read this document.