March 5, 2007
Reviewing Three Mortgage Selection RIAs
Usability Flaws Undermine Rich Interface Benefits
by Tim van Tongeren
with Jaap Favier, Ron Rogowski, Lizet Menke
Executive Summary (This is a document excerpt)
Financial services firms adopt rich Internet applications (RIAs) to enhance the user experience with benefits like streamlined processes, customized content views, and financial modeling. To understand the usability of RIAs in financial services, we evaluated three mortgage RIAs. While none of the three applications passed our usability test, we found both user experience best practices and some well-known usability problems.
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We conducted expert evaluations of three mortgage selection rias to assess their usability. We reviewed these using a slightly modified version of forrester's web site review methodology. Related Research Documents
September 13, 2006, Best Practices
June 7, 2006, Best Practices |
Financial Services Firms Adopt RIAs To Improve The Customer Experience
Well-Known Usability Flaws Plague Home Mortgage RIAs
Find Documents In Related CategoriesThis document falls under the following categories. Click on a link below to find similar documents. |
Original air date: Monday, December 17, 2007
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