For Sourcing & Vendor Management Professionals (Length: 13 pages)

January 16, 2007

European Telecom Operator Managed Services Deals Survey: H1 2006

This is the first document in the "European Telecom Managed Service Delivery Deals" series.

by Andrea Carini, Phil Sayer

with Andrew Parker, Sonoko Takahashi

Executive Summary (This is a document excerpt)

In H1 2006, Forrester surveyed telecom service providers (SPs) in Europe to identify these companies' progress in satisfying enterprises' appetite for telecom managed services and IT outsourcing. Firms are increasingly using telecom SPs for their IT needs — but most of the deals that telecom players signed over the period focused on WAN and voice services. We found that of 68 deals signed in the first six months of 2006, only 28 had an explicit IT component. WAN connectivity (both voice and data) is the most commonly reported feature of managed service contracts with telecom operators.

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TABLE OF CONTENTS

NOTES & RESOURCES

itemBuyers Want A Wider Range Of Services From Telecom Service Providers

itemIntroducing Forrester's Telecom Operator Managed Services Deal Tracker

itemKPN And BT Led The Pack For Highest Number Of Deals And Total Value, Respectively

itemSecurity And WAN Data And Voice Were The Top Services In H1 2006

itemManufacturing Firms Showed The Most Enthusiasm For Converged Service Delivery Deals

itemDeal Activity Spanned Western Europe

itemActivity Focused On Medium-Size Deals

WHAT IT MEANS

itemTelecom Service Providers Aim To Grow Revenues In The IT Services Market

itemSupplemental Material

Forrester surveyed eight vendors, and conducted additional desk research for two more. The companies included: Belgacom-Telindus, BT Global Services, Cable and Wireless, KPN, ntl: Telewest Business, Orange Business Services, TDC, T-Systems, and Vanco.

Related Research Documents

itemEMEA IT Outsourcing Deals: Q2 2006

November 7, 2006, Trends

Find Documents In Related Categories

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Analyst: Phil Sayer
Technology: Managed Telecommunications Services, Telecommunications Services, Telecommunications Services By Region
Geography: Europe
Archived Teleconference:
Tracking IMS Vendor Activities In North America And Europe
Original air date: Thursday, March 01, 2007
Also in this series:
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Ratings and Comments
Rating: 8 out of 10
based on 2 ratings across all roles.
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