Executive Summary (This is a document excerpt)

During the past two years, Forrester has helped dozens of IT strategists, architects, service owners, and information and knowledge management professionals develop enterprise collaboration strategies. Collaboration strategy documents are essential tools for helping to form or reaffirm a collaborative culture and establish a single set of internal standards for collaboration and communication in the enterprise. Best practices for developing a collaboration strategy document include: 1) drafting your strategy document as a presentation, rather than a word processing document, and 2) creating sections that describe the business drivers, vision statement, definition and scope, guiding principles, maturity model, business case, gap analysis, architectural road map, and next steps.

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