Executive Summary (This is a document excerpt)

Oracle's Siebel CRM On Demand has achieved success in the market by offering the same benefits as other CRM software-as-a-service (SaaS) solutions: quick time-to-value, usability, and low upfront costs. This value proposition is attractive to both small and medium-size business (SMB) buyers and smaller units of enterprise-class organizations. Its primary functional strengths are in the areas of sales force automation (SFA) and customer analytics. Basic functionality is provided for most other CRM functional capabilities, but it lacks capabilities in eCommerce and partner channel management. The product has a defined presence in five industry vertical editions: wealth management, insurance, automotive, life sciences, and high-tech.

Buy Risk-Free

Download and print PDF immediately. Price: US $1999

Our Money-Back Guarantee: If you are not completely satisfied, return it for a full refund within three weeks of your online purchase.

Already a Forrester Client?
Log in to read this document.