Executive Summary (This is a document excerpt)

The Onyx CRM solution has been in the market for a decade and was one of the first enterprise CRM solutions to adopt a flexible, three-tier architecture, with tight alignment to Microsoft technologies. The company was taken private by the better-capitalized M2M Holdings in August 2006 — which will help allay buyer concerns about the long-term viability of the product and company. The product's strongest functional areas are in sales and customer service. But it lacks deep functionality in many areas, including marketing, field service, customer data management, eCommerce, and partner channel management. Onyx is best suited for buyers who want a flexible CRM solution — with business process management (BPM) capabilities — that leverages Microsoft infrastructure technologies.

Buy Risk-Free

Download and print PDF immediately. Price: US $1749

Our Money-Back Guarantee: If you are not completely satisfied, return it for a full refund within three weeks of your online purchase.

Already a Forrester Client?
Log in to read this document.