For Sourcing & Vendor Management Professionals (Length: 21 pages)

June 14, 2007

The Forrester Wave™: Global IT Infrastructure Outsourcing, Q2 2007

Accenture And EDS Stand Out, But India-Based Firms Challenge The Old Guard

by Paul Roehrig, Ph.D.

with Christine Ferrusi Ross, Allison Thresher

Executive Summary (This is a document excerpt)

Forrester evaluated leading global IT infrastructure outsourcing service providers across 31 criteria — including additional 23-item reference client surveys — and found that Accenture and EDS stand out from the rest based on the formidable delivery capabilities and strategic focus of each. Not surprisingly, Capgemini, CSC, HP, and IBM all maintained their leadership in this mature business. Relatively small Perot Systems and financially struggling Unisys also just made it into the Leaders band, mainly buoyed by first-rate reference client scores. Not surprising for those paying attention to India-based firms, TCS, Infosys, small but formidable HCL, and giant Wipro also demonstrated high-quality capability and — for the first time — achieved leadership positions.

TABLE OF CONTENTS

NOTES & RESOURCES

itemInfrastructure Services Are Essential For Global Commerce

itemInfrastructure Management Business Growth Is Beating Projections

itemGlobal IT Infrastructure Outsourcing Evaluation Overview

itemEvaluation Criteria

itemAll Providers Evaluated Have A Strong Market Presence

itemComparing India-Based Firms With Legacy Multinational Providers

itemEDS Leads In Current Offering; India-Based Providers Jump Into Leaders Band

itemService Provider Profiles

itemLeaders: Accenture And EDS Along With Some India-Based Firms And Perennial Favorites

itemStrong Performers: EMEA-Based Firms With ACS And Cognizant

itemContenders: Satyam

itemSupplemental Material

Forrester conducted services evaluations in Q1 2007 and assessed 19 service providers: Accenture, ACS, Atos Origin, Capgemini, Cognizant, CSC, EDS, Getronics, HCL, HP, IBM, Infosys, LogicaCMG, Perot Systems, Satyam, T-Systems, TCS, Unisys, and Wipro.

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Analyst: Paul Roehrig, Ph.D.
Technology: IT Infrastructure & Operations, IT Services, Outsourcing, Systems Integration, Systems Management
Geography: Asia Pacific, Europe, Global, North America

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