Executive Summary (This is a document excerpt)

Forrester evaluated leading global IT infrastructure outsourcing service providers across 31 criteria — including additional 23-item reference client surveys — and found that Accenture and EDS stand out from the rest based on the formidable delivery capabilities and strategic focus of each. Not surprisingly, Capgemini, CSC, HP, and IBM all maintained their leadership in this mature business. Relatively small Perot Systems and financially struggling Unisys also just made it into the Leaders band, mainly buoyed by first-rate reference client scores. Not surprising for those paying attention to India-based firms, TCS, Infosys, small but formidable HCL, and giant Wipro also demonstrated high-quality capability and — for the first time — achieved leadership positions.

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