Executive Summary (This is a document excerpt)

An event dedicated to HR practitioners with more vendors than end users highlights how nascent the European HRO market really is. Those end users present revealed how far firms are — or rather, are not — along the HRO path. Most focus on shared services as the route to HR transformation. But lift the hood on the market's "vendor speak" and there are signs that European firms are now beginning to tackle some of the thorny issues that multicountry HR processes present. Sourcing executives should build a methodical and collaborative approach to ensure HRO is right for their business. To make progress, they must understand the value of a phased approach to shared services and HRO adoption.

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