Executive Summary (This is a document excerpt)

Oracle's PeopleSoft Enterprise CRM product line has a significant base of loyal customers that value the integration benefits and usability of PeopleSoft's HR and ERP suite. Oracle's Applications Unlimited announcement gives those customers much-needed assurance of continued ongoing support. With respect to partner relationship management (PRM), the solution offers solid functionality to support the full breadth of traditional indirect channel management capabilities: partner setup and configuration, collateral management, partner management, partner program management, sales management, partner training, and partner analysis. The product also supports a breadth of functionalities typically required for B2B eCommerce, such as catalog and content management, eMarketing, and quote and order management. It integrates best with its own suite, making it well suited for existing PeopleSoft customers that need a broad-based customer relationship management (CRM) platform to build upon.

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