Executive Summary (This is a document excerpt)

Siebel's new owner, Oracle, is intent on sustaining the Siebel leadership position in the CRM market. Along with Oracle's Siebel CRM for enterprise customers, the product family includes Oracle's Siebel On Demand and Oracle's Siebel CRM Professional Edition for the midmarket. The Siebel PRM solution has achieved best-of-breed status for functionality: partner setup and configuration, collateral management, partner management, partner program management, sales management, partner training, and partner analysis. Support for B2B eCommerce is less robust but sound for most requirements. The downside: Complexity drives lengthy implementation schedules and high costs. The product is best suited for buyers that value advanced functionality tailored for specific industries and the ability to support global organizations.

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