Executive Summary (This is a document excerpt)

Enterprises increasingly seek to outsource many content management functions because of the pain of legacy upgrades and the need to keep up with rapidly evolving requirements and the need to support an offshore labor force. Enter document-processing services (DPS), that provide hosted enterprise content management (ECM), require little customization, and support technologies like email, document imaging, report archiving, and eDiscovery. Yet, our recent interviews identified several adoption barriers including fear of losing of intellectual property (IP) and lack of transparency. Managers are reluctant to outsource more strategic technologies like Web content management (WCM), digital asset management (DAM), and process-centric document imaging. But outsourcing document processes is an inevitable trend; information and knowledge management professionals should turn to trusted brands like Affiliated Computer Services, Iron Mountain, Pitney Bowes, and Xerox to get ahead of this curve.

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