Executive Summary (This is a document excerpt)

With its strong marketing and continuous reinforcement that there is more for IT than just the monitoring and managing of problems and events, BMC Software originated the term business service management (BSM). As a veteran in enterprise and system management, BMC took the risk of crafting this new space and supporting it with a variety of products — either engineered in-house or acquired. The final result? A solid BSM solution with a great road map and step-by-step approach to reaching BSM.

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