Executive Summary (This is a document excerpt)

Digital Fuel Technologies provides service-level agreement (SLA) and contractual obligation management solutions, designed to help service providers and shared services organizations manage regulatory compliance, financial and performance levels of IT, and business services. The ServiceFlow solution uses a visual modeling approach to model the contractual agreements of service-level agreements between customers and vendors. This approach is very attractive to service providers, as it automates the otherwise difficult process of managing SLAs and provides common, transparent, and verifiable accounting of SLA performance and compliance.

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