Executive Summary (This is a document excerpt)

The IBM Tivoli Business Service Manager (TBSM) solution came in as a leader in the business service management (BSM) space, based on IBM's wealth of experience in delivering effective system management solutions. The central component is the IBM TBSM, which relies heavily on the availability management and service-level management solutions of the IBM Tivoli portfolio. The TBSM product is model-based; its models are populated via application dependency mapping. TBSM integrates all information from all Tivoli sources and other third-party monitoring tools, in particular availability and performance data. This data directly impacts business services according to their criticality in conjunction with IBM Tivoli Service Level Agreement.

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