Executive Summary (This is a document excerpt)

Indicative Software has done a great job in a very short time of assembling a solution that is used by an impressive client list across the globe. Its business service management (BSM) solution is directed and engineered by veterans in network, system, and service management. The ease-of-use is impressive. Its major differentiator from other BSM solutions is that it is a performance-based solution rather than an events-based one. The entire solution is written in Java and is therefore very portable.

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