Executive Summary (This is a document excerpt)

To cope with largely unpredictable events like hurricanes and terrorist attacks, leading companies are making supply chain investments to ensure that goods continue to flow through major disruptions. With all the possible scenarios, many are struggling to prioritize their supply chain risk mitigation investments. Forrester interviewed supply chain industry leaders from companies like Dell, HP, and United Parcel Service of America (UPS) and found that there is a logical starting point to being prepared. Consistently, our interviews revealed that the key to success is putting in place day-to-day processes that can scale in times of crisis. The best practices we identified with the highest return included designing networks for maximum resiliency, extending situational awareness to supplier and carrier networks, and boosting prevention efforts by integrating better security measures.

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