Executive Summary (This is a document excerpt)

Underlying any investment is the ever-present question of "What am I going to get for my money?" To answer this question, Forrester developed the Total Economic Impact™ (TEI) methodology. TEI provides a rigorous cost and benefit analysis framework that explicitly incorporates an evaluation of future technology and business flexibility and associated risk. Business process and applications professionals should use TEI to better align technology decisions with business needs, boost project success rates, understand and mitigate risks, and ultimately accelerate business growth.

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