For Customer Experience Professionals (Length: 6 pages)

April 23, 2007

How Japanese Companies Guide Their Customers To Mobile Internet Experiences

Firms Use Embedded Device Capabilities To Improve Mobile Internet Usability

by Jonathan Browne

with Ron Rogowski, Steven Geller


Executive Summary (This is a document excerpt)

Leading Japanese companies are changing the way users access mobile Internet content by using unique mobile device capabilities that directly connect the physical world to the mobile Internet experience. Device features like cameras that read bar codes and preinstalled applications on phones get users to online content and services. Firms are also experimenting with pushing relevant content to users based on location information. Companies looking to connect with customers via the mobile Internet need to provide multiple paths to their mobile Web sites, allow users to share content, and get customer consent for location-based services.

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Analyst: Jonathan Browne
Technology: Channel Design Strategies, Customer Experience, eBusiness/eCommerce, Enterprise Mobile Devices, Enterprise Mobility, Web Site Design
Industry: The Mobile Channel
Geography: Asia Pacific, Europe

Archived Teleconference:
The State Of Design Personas In Japan
Original air date: Wednesday, September 10, 2008
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Ratings and Comments
Rating: 8 out of 10
based on 4 ratings across all roles.
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