Executive Summary (This is a document excerpt)

In a recent keynote address to industry analysts, Mark Hurd, CEO of Hewlett Packard, surprisingly focused a substantial portion of his remarks on the effort underway at HP to transform each of the dimensions of HP's IT: what technology the firm uses, how technology is used across the firm, and the management of the IT organization. He believes that HP wants much of the same from its own IT that its customers want from their IT, which includes driving maintenance as a percentage of IT spend from 70% to 20%, halving IT cost, providing instant access to information across the corporation, lowering risk, and producing a measurable suite of products along the way. Although the HP IT transformation is a work in progress, every firm can benefit from Mark's advice.

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