Executive Summary (This is a document excerpt)

To understand how organizations retain information for legal, regulatory, and knowledge needs, Forrester interviewed information management and IT professionals from 25 different $1 billion-plus ($1B+) enterprises. We found that most are not ready to meet the requirements set forth in the Federal Rules of Civil Procedure (FRCP). In fact, retention initiatives are scattered between different departments and managed in diverse technology silos like records management (RM) and message archiving. To solve these problems and clean up retention management practices, enterprises must deal with organizational challenges first; use technology point solutions to address burning pains, such as message archiving to ease discovery of emails; and slowly evolve retention management strategies across the full enterprise.

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