Executive Summary (This is a document excerpt)

Serena Dimensions CM has changed more than any other software change and configuration management (SCCM) solution since our 2005 evaluation, now boasting a single repository; a better install process; completely new Eclipse, Visual Studio, and Windows Explorer clients; and new dashboards. However, some holes remain. Everyone loves dashboards, but basic reporting capabilities are still weak. And the administrative burden and initial implementation times for Dimensions are still significantly higher than average. Dimensions' capabilities rate high in all other aspects of our evaluation, with notable support for cross-platform development, security, configuration management, and life-cycle integration. A relatively weak product road map and a high price point are all that keeps Serena Dimensions out of the Leaders circle.

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