Executive Summary (This is a document excerpt)

Telelogic Synergy Suite offers the most seamless integration of change and configuration management around, as well as exceptionally strong capabilities in both areas. But Telelogic is a rare bird in enterprise IT organizations. As both a unified software change and configuration management (SCCM) and a standalone software change management (SCM) solution, it is too complex and too costly to be a good fit for mainstream usage. As a result, Telelogic has focused on industries with more high-ceremony processes, notably the defense industry and the high-tech sector. Our evaluation of Telelogic's Synergy Suite is incomplete, as Telelogic failed to provide the minimum number of customer references, limiting our ability to gather data on administration burden, initial implementation time, performance, and quality of support.

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