For Customer Experience Professionals (Length: 19 pages)

May 16, 2007

Where To Find Offshore Help For Web Design Projects

by Vidya L. Drego

with Harley Manning, Steven Geller, Andrew McInnes


Executive Summary (This is a document excerpt)

The Asia Pacific region hosts a rapidly growing interactive design industry. Companies like Ford Motor Company, Hilton Hotels, Nestlé, and Nike are already tapping local agencies to design online solutions for a new class of users with different cultural perceptions and lifestyles. Our survey of 30 Web design agencies in Australia, China, India, Indonesia, Malaysia, New Zealand, Sri Lanka, and Thailand found that vendors are typically small in size and congregated around tech hubs. Although their Web design revenue is small, it is growing rapidly, fueled by work from Western companies in a wide range of industries. To choose the right offshore agency model, US and European companies should ask themselves three questions: 1) Do we have an existing relationship that we can leverage? 2) What is our strength of presence in the market? 3) Are we working with a very limited budget?

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TABLE OF CONTENTS

NOTES & RESOURCES

itemAsia Pacific Hosts A Budding Interactive Design Industry

itemCompanies Give Similar Reasons Why They Look East For Interactive Design Services

itemAsia Pacific Agencies Report In

itemAgencies Provide A Variety Of Services To A Diverse Client Base

itemCompanies Approach Offshore Design With Four Different Models

itemTo Choose The Right Offshore Model, Companies Must Ask Three Questions

recommendations

itemKick The Tires On Design Quality And Customer Models

itemSupplemental Material

Forrester interviewed 13 vendor companies, including: Altered Black, EmporioAsia, G2 Studio, Influx Dzine, Infosys Technologies, Molecular, Patni Computer Systems, Reactive Media, Regnard Kreisler C. Raquedan, Seventh Inc., Stampede Design, The Grafiosi, and Vesess.

Related Research Documents

itemThe Forrester Wave™: Interactive Marketing Agencies — Web Design Capabilities, Q2 2007

April 11, 2007, Tech Choices

itemWhere To Find Help For Web Design Projects

December 6, 2006, Trends

itemUsability Moves Offshore

September 6, 2006, Best Practices

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Analyst: Vidya L. Drego
Technology: Customer Experience, Customer Experience Management, Interactive Marketing, IT Services, Marketing & Advertising, Marketing Automation, Marketing Service Providers, Outsourcing, Systems Integration, Web Site Design
Geography: Asia Pacific

Archived Teleconference:
What Matters Most When Hiring An Interactive Agency For Web Design?
Original air date: Monday, September 21, 2009
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Rating: 7 out of 10
based on 1 ratings across all roles.
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