For Direct Marketing Professionals (Length: 18 pages)

November 2, 2007 (updated April 7, 2008)

The Forrester Wave™: Database Marketing Service Providers, Q4 2007

Merkle, Targetbase, KnowledgeBase, Allant, And Epsilon Are Enterprise Leaders

by Dave Frankland

with Cliff Condon, Jennifer Joseph, Scott Wright


Executive Summary (This is a document excerpt)

Forrester evaluated 12 leading database marketing service providers across 143 criteria. Our analysis identifies Merkle, Targetbase, KnowledgeBase Marketing, The Allant Group, and Epsilon as Leaders in our enterprise evaluation — due in large part to a combination of integrated delivery, advanced analytics, and favorable client feedback. These Leaders are challenged by two groups of Strong Performers: niche players like ChoicePoint Precision Marketing, Equifax Database Services, and Fair Isaac and those working to fully integrate the sum of their parts, including Acxiom, Harte-Hanks, Experian Marketing Services, and infoUSA.

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TABLE OF CONTENTS

NOTES & RESOURCES

itemMarketers Demand More From Their Database Marketing Service Provider

itemThey Face Differing Vendor Strategies

itemThe MSP Landscape

itemThere Are No Risky Bets In Our Evaluation

itemEnterprise Evaluation Emphasizes Analytics, Strategic Services, And Integrated Service

itemMidmarket Evaluation Rewards Dedicated Midmarket Strategy And Offering

itemThe Market Continues To Evolve

itemVendor Profiles

itemLeaders

itemStrong Performers

itemSupplemental Material

Forrester conducted in-depth evaluations in Q3 2007 of 12 database marketing service providers: Acxiom, ChoicePoint Precision Marketing, Epsilon, Equifax Database Services, Experian Marketing Services, Harte-Hanks, Fair Isaac, infoUSA, KnowledgeBase Marketing, Merkle, Targetbase, and The Allant Group. The services evaluation included vendor surveys and executive interviews. We also surveyed 205 vendor-supplied references online and interviewed more than 65 customers by phone.

Related Research Documents

itemThe Direct Marketing Services Ecosystem

May 16, 2007

itemHow Firms Use Database Marketing Services

February 15, 2007

itemThe Forrester Wave™: Database Marketing Service Providers, Q1 2006

January 10, 2006

Find Documents In Related Categories

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Analyst: Dave Frankland
Technology: Direct Marketing, Marketing & Advertising, Marketing Automation, Marketing Service Providers
Geography: Asia Pacific, Europe, North America

Archived Teleconference:
UK Database Marketing Service Providers
Original air date: Tuesday, May 19, 2009

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