Executive Summary (This is a document excerpt)

Swiss companies have been using offshore/Indian resources for many years. Although their consumption of Indian IT services has been relatively small, more and more Swiss firms are seeking help from the pure-play Indian IT services providers. To help companies understand Indian provider capabilities in Switzerland, Forrester has examined the top six Indian providers (TCS, Wipro, Infosys, Satyam, HCL and Cognizant) and their activities in Switzerland. Forrester reviewed each provider's revenue, infrastructure investments, human resource strategies, and client engagements. We also spoke with several Swiss companies that are using Indian providers. Although working with Indian providers in an offshore model is more of a struggle for non-English-speaking customers, those experimenting seem to be having some success.

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