Executive Summary (This is a document excerpt)

As befitting its long history of success in the infrastructure outsourcing business, EDS topped the field in the current offering scoring category, tied IBM for having the broadest market footprint, and came out ahead of all other providers in this assessment. Methods for delivery and implementation have been forged and refined in the crucible of some of the most complex real-world outsourcing deals, and reference client scores rewarded this EDS capability. Also, in accordance with tradition, EDS was less strong, but still solid, in articulating and investing in a strategy for continued success in the infrastructure business. Are there any weaknesses to the EDS juggernaut? With a scant 2% net operating margin, its corporate profitability is among the bottom of all the providers in our study. Its financial performance certainly moved up over recent quarters, but it needs to demonstrate sustained capability to generate shareholder value against the pending onslaught by smaller but rapidly growing India-based service providers.

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