Executive Summary (This is a document excerpt)

Satyam did not show as much strength in the infrastructure management space as the competitors considered in this assessment. The firm also had among the lowest service market presence scores, which suggests that although Satyam can deliver the services, infrastructure management is not part of a long-term, market-differentiating business strategy. Lower reference customer scores, gaps in implementation capability, and relatively weak infrastructure-specific strategic intent put Satyam into the Contenders band.

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