Executive Summary (This is a document excerpt)

The element-based network management era is over. Today, network management teams need to manage and understand network-related issues across silos such as servers, storage, security, databases, and applications. They need to manage complex and dynamic IP networks to connect customers, vendors, and employees. Forrester sees the traditional network management space becoming service-oriented: The attention is on the service that is being delivered to the business. Innovations such as IT automation and Web services management techniques, and best practices such as ITIL, have changed the network management market and will continue to shape it in the years to come.

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