For Business Process & Applications Professionals (Length: 14 pages)

July 20, 2007

Application Vendor Selection: Making The Process Work For You

by Paul D. Hamerman, Duncan Jones

with Sharyn Leaver, Elisse Gaynor


Executive Summary (This is a document excerpt)

Selecting an enterprise applications vendor is a systematic process of elimination. A variety of tools are available to bring about a sound decision, but tradeoffs often occur between the level of diligence and the length of the decision process. Forrester advocates a streamlined applications selection process that avoids the traditional request-for-proposal (RFP) process, unless procurement regulations mandate it, as in government organizations. Ideally, the selection process will play out as a proof of concept (POC), whereby the customer can actually try out the software before making a long-term commitment — an opportunity made more realistic as software deployments move increasingly toward a software-as-a-service (SaaS) model.

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TABLE OF CONTENTS

NOTES & RESOURCES

item"Old-Fashioned" Vendor Selection Is Not An Effective Buying Process

itemA Sound Vendor Selection Process Consists Of Four Key Phases

itemSpecific Situations Call For Variations To The Process

recommendations

itemStructure The Selection Process To Achieve Results Quickly

WHAT IT MEANS

itemVendors Must Let The Software Speak For Itself

Forrester surveyed 35 software vendors on software selection practices and leveraged first-hand experience from both buyer and seller situations.

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Analyst: Duncan Jones, Paul D. Hamerman
Technology: Application Development, Application Strategy & Selection, IT Management, IT Strategy, Planning, & Governance, Packaged Applications, Sourcing & Procurement, Sourcing Strategy & Execution
Geography: Asia Pacific, Europe, North America

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Ratings and Comments
Rating: 9 out of 10
based on 7 ratings across all roles.
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