Executive Summary (This is a document excerpt)

CIOs who wish to position IT for more sustainable contributions to business productivity and innovation must first address two problems that have consumed IT since the early days of client-server: 1) duplication within IT assets and organizations, and 2) IT's traditional workaround culture. These conditions sap IT budgets and management's attention — making focus on business outcomes elusive and fleeting. CIOs must regularly look for symptoms signaling a rise in duplication and organizational ambiguity on the strategies and values that should guide IT efforts.

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