Executive Summary (This is a document excerpt)

How are midsize and large organizations approaching Information Workplace strategies? People in many different roles who are responsible for efforts like enterprise content management (ECM), collaboration, office productivity, portal, business intelligence, data warehousing, and business process management (BPM) report that their organizations are developing Information Workplace (IW) strategies. These strategy development initiatives, which usually apply to the entire workforce, are driven primarily by the need for richer customer interactions and a changing workplace. Plus, the explosion of Social Computing in the consumer world is rapidly affecting the enterprise as workers bring their favorite tools and Web sites into the business. The initial focus of Information Workplaces is on delivering content, data, and collaboration services to users in context. Many companies have already embarked on this path, while visionary organizations like Verizon and IBM are pointing the way to an even richer IW future.

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