For Sourcing & Vendor Management Professionals (Length: 13 pages)
This document includes Business Data

August 6, 2007

Vendor Management Efforts Fuel Services Buying

Improved SLAs And Specifications Prove More Effective Than Ironclad Contracts

by John C. McCarthy

with Christine Ferrusi Ross, Francesca Bartolomey, Allison Thresher

Executive Summary (This is a document excerpt)

In the second quarter of this year, Forrester surveyed 1,002 North American and European IT services decision-makers to gain a better understanding of their vendor management practices and priorities. We learned that a significant portion of enterprises plan to expand their vendor management capabilities in the next 12 months. Compared with enterprises with no such plans, vendor management-focused firms are more likely to outsource various IT services and use third-party consultants, are more aggressive users of offshore, and have higher levels of satisfaction with their suppliers.

Buy Risk-Free

Download and print PDF immediately. Price: US $499

Our Money-Back Guarantee: If you are not completely satisfied, return it for a full refund within three weeks of your online purchase.

Already a Forrester Client?
Log in to read this document.

Add to cart

TABLE OF CONTENTS

NOTES & RESOURCES

itemInvestments In Vendor Management Signal A Higher Level Of Outsourcing

itemVendor Management Investments Fuel Infrastructure Outsourcing

itemApplications Management: A Priority For Firms Expanding Vendor Management Capabilities

itemThese Enterprises Will Also Rely More Heavily On Consultants

itemFirms With Vendor Management Plans Complain More But Remain Satisfied

itemBetter Processes And Oversight, Not Contracts, Improve Sourcing

itemFirms Need To Change Internal Operations To Improve Provider Relationships

recommendations

itemBuild Out Daily Governance Functions Beyond Simple Procurement

Forrester interviewed 1,002 IT services decision-makers in North American and European enterprises in Q2 2007.

Related Research Documents

itemTrends In North American Vendor Management

April 19, 2007

itemEuropean Vendor Management Update — Business Impact Still Lags

March 27, 2007

itemContinued Management of Offshore Relationships

March 23, 2007

Find Documents In Related Categories

This document falls under the following categories. Click on a link below to find similar documents.

Analyst: John C. McCarthy
Technology: IT Management, IT Organization, IT Services, Sourcing & Procurement, Vendor Management
Geography: Europe, North America
Archived Teleconference:
Assessing China's Place In Your Offshore Portfolio
Original air date: Wednesday, March 04, 2009
corner border corner
Ratings and Comments
Rating: 8 out of 10
based on 3 ratings across all roles.
corner border corner