August 14, 2007

2007 Survey: Strong Growth For IP Telephony

Spending Plans Increase As Adoption Continues

by Elizabeth Herrell

with Simon Yates, Rachel Batiancila

Executive Summary (This is a document excerpt)

Forrester interviewed 516 landline voice decision-makers in North America and Europe and found that enterprises plan to increase budgets for IP telephony (IPT) or IP PBX systems and services during 2007. This is not surprising. New shipments of IPT outpaced those of traditional PBX systems three years ago, and the installed base of IPT lines is expected to outnumber traditional PBX lines within the next few years. North American and European enterprises indicated that they plan to increase spending on IPT desktop equipment and services in 2007, and that in five years most will have completed their migration to IPT. The market dynamics for IPT will continue to evolve beyond basic telephony upgrades as enterprises demand increased flexibility and mobile solutions for their workers.

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