Executive Summary (This is a document excerpt)

Whether brought in by employees or distributed by employers, mobile devices enable flexibility, increase productivity, and protect business continuity. However, most companies take a scattered approach to usage, procurement, management, security, and software development of mobility. Enter the mobile operations professional, an ombudsman within IT operations who drives the corporate strategy around usage, devices, networks, mobile applications, and the security and management of the data residing on these devices. Forrester sees many companies combining roles to manage everything from laptops to smartphones. But to streamline mobility decisions and maintain the edge mobility investments provide, it's critical that companies take into account the multiple elements they must manage. Forming a mobile operations role is the right path toward managing this complexity.

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