For Infrastructure & Operations Professionals (Length: 21 pages)

January 5, 2009 (updated January 27, 2009)

Should Your Email Live In The Cloud? An Infrastructure And Operations Analysis

Rethinking Where Your Email Lives And Who's Managing It

This is the second document in the "Email In The Cloud" series.

by Christopher Voce

with Ted Schadler, Ben Echols, Sara Burnes


Executive Summary (This is a document excerpt)

There isn't much that hasn't already been said about the criticality of email in business today — but the cost of hosting and managing your own email infrastructure is probably reaching the breaking point. Google's $50-per-user annual fee has set a new floor in email pricing and is driving organizations to look inward at their situation and then outside at the hosted and cloud offerings. Companies are looking at upcoming email migrations, consolidations, and upgrades as times to potentially make a change. Before making a service architecture change, you should examine the needs of your different user constituencies, profile the applications that either integrate or work in concert with email, and understand the real costs of keeping email in your data center and running it yourself.

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TABLE OF CONTENTS

NOTES & RESOURCES

itemOn-Premise Email Is Giving IT Ops A Migraine

itemThe Service Architectures To Support Email Are Evolving

itemOrganizations Should Look To The Sky For Help

itemRoll Up Your Sleeves — Your Users, Apps, And Costs Dictate The Best Approach

recommendations

itemReady Your Organization To Take Advantage Of The Cloud

WHAT IT MEANS

itemEmail Could Open The Door To Broader Cloud Adoption

alternative view

itemStorage Trends Shift The Cost Equation For Microsoft Exchange Users

itemSupplemental Material

Forrester surveyed 53 user companies, interviewed 12 of those companies, and interviewed the following 14 vendors: Azaleos, Capgemini, Dell, EDS (HP), Google, HP, IBM, Intermedia.net, LiveOffice, Mailtrust (a division of Rackspace), Microland, Microsoft, Novell, and Symantec MessageLabs.

Related Research Documents

itemShould Your Email Live In The Cloud? A Comparative Cost Analysis

January 5, 2009

itemTrimming The Fat From Exchange

April 28, 2008

itemSaaS Clients Face Growing Complexity

April 17, 2008

Find Documents In Related Categories

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Analyst: Christopher Voce
Technology: Computer Architectures, Information & Knowledge Management, IT Infrastructure & Operations, IT Services, Messaging, Outsourcing
Geography: Asia Pacific, Europe, North America