Executive Summary (This is a document excerpt)

How does a CIO judge whether he or she is using IT resources in the most effective and efficient manner? If the CIO is successful, how does he or she demonstrate this to the CEO and senior management? While IT spending benchmarks are commonly referenced, using them may raise more questions than they answer. Do differences reflect wholly different computing environments, staff skill levels and competencies, management practices, processes, or some combination? To help CIOs answer those questions, Forrester has developed a checklist of 20 best practices to enable CIOs to score themselves on their ability to control their IT MOOSE costs (spending to maintain and operate the organization, systems, and equipment).

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