For Business Process & Applications Professionals (Length: 15 pages)

January 23, 2008

Which Service Provider Is Right For Your Supply Chain Project?

by Patrick M. Connaughton

with Sharyn Leaver, Andrew Magarie


Executive Summary (This is a document excerpt)

Supply chain management (SCM) service providers play an important role in helping enterprises more efficiently plan and execute their supply chain strategies. Spending on SCM services will continue to grow due to increasingly complicated global networks, the mashing up of SCM operations with new mergers and acquisitions, and high profile sustainability issues that push SCM up to the C-level agenda. However, choosing a service provider can be a risky decision as many companies report missed expectations and failed projects. To avoid disappointment, buyers must select a consultancy that closely matches their needs by understanding the key characteristics of the four types of SCM service providers: 1) offshore/nearshore technology providers; 2) strategy consultants; 3) global, full-service systems integration firms; and 4) software vendor professional services.

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TABLE OF CONTENTS

NOTES & RESOURCES

itemRapid Change And Globalization Drive Demand For SCM Consultants

itemSCM Consultants Deliver Mixed Results

itemFour Classes Of Providers Offer Varying Strengths And Weaknesses

itemOffshore Technology Specialists: Deep IT Skills Galore, Limited Process Change Experience

itemManagement Consultants: Strong On Vision, Short On Implementation Capabilities

itemGlobal Systems Integrators: Broad Range Of Services With Minimal Differentiation

itemApplication Vendors: Services Move To Center Stage

recommendations

itemAccenture Is The Best Fit For Global Supply Chain Transformations

itemSupplemental Material

Forrester interviewed 45 vendor and user companies including Accenture, Archstone Consulting, Bain, BearingPoint, Capgemini, Chainalytics, Cognizant Technology Solutions, Computer Sciences Corporation (CSC), Deloitte, Fujitsu, HCL Technologies, i2 Technologies, IBM, Infosys Technologies, Manhattan Associates, Northrop Grumman, Oracle, PRTM, Tata Consultancy Services (TCS), and Wipro.

Related Research Documents

itemThe Forrester Wave™: Risk Consulting Services, Q2 2007

June 25, 2007

itemRanking Supply Chain Management Tools And Services

December 12, 2006

itemTopic Overview: Professional Services Provider Selection And Governance

December 12, 2006

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Analyst: Patrick M. Connaughton
Technology: IT Consulting, IT Services, Outsourcing, Packaged Applications, Supply Chain Management, Systems Integration
Geography: Asia Pacific, Europe, North America

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