Executive Summary (This is a document excerpt)

Enterprise architects have a variety of options for defining metrics related to projects or day-to-day activities, and the most obvious ones are those that relate to the technical aspects of these efforts. However, by highlighting the positive impact in business terms, such as operational improvements or new capabilities enabled by business process management (BPM) initiatives, enterprise architecture (EA) professionals will achieve higher visibility and will find it easier to obtain backing and funding for efforts that will have an impact on the bottom line of the enterprise. Enterprise architects should work with the appropriate business personnel to identify important business metrics and put procedures in place to track them effectively from the beginning of improvement efforts.

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