For Enterprise Architecture Professionals (Length: 18 pages)

February 19, 2008 (updated October 8, 2008)

The EA View: BPM Has Become Mainstream

BPM Centers Of Excellence Provide The Catalyst For Success

This is the first document in the "2007 BPM Survey Results" series.

by Ken Vollmer

with Gene Leganza, Mary Pilecki, Katie Smillie

Executive Summary (This is a document excerpt)

Two recent Forrester surveys highlight the increased adoption rate of business process management (BPM) technology and processes within enterprises. And while both surveys confirm that BPM has achieved mainstream status in the business world, the success rates of BPM implementations continue to vary considerably. BPM centers of excellence (COEs) are playing a key role in determining the level of enterprise satisfaction with these efforts, and enterprise architects should actively support the concept and operation of BPM COE efforts to help their enterprises achieve higher levels of BPM project success.

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