For Customer Experience Professionals (Length: 6 pages)

September 11, 2007

Google Analytics Brings Basic Web Analytics To The Masses

The Forrester Wave™ Vendor Summary, Q3 2007

by Megan Burns

with Harley Manning, Adele Sage, Steven Geller, Andrew McInnes


Executive Summary (This is a document excerpt)

Google Analytics released version 2 of its product in May of this year. The tool has a simplified interface that's based on extensive user research and provides context and visualizations that make data easy to understand. It provides a great deal of functionality for a free tool and is a great fit for small to midsized businesses, departments in large organizations, and large AdWords buyers. But Google Analytics doesn't offer all of the features that today's enterprises need, like visitor segmentation. That means that enterprise class shoppers will have to wait and see how Google's plans to add more features in the coming year materialize.

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Analyst: Megan Burns
Technology: Application Development, Customer Experience, Design & Usability Processes, Packaged Applications
Geography: Asia Pacific, Europe, North America

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This scorecard summary is featured in:

The Forrester Wave™: Web Analytics, Q3 2007


View vendor summaries for other vendors in this Forrester Wave: ClickTracks, Coremetrics, Google Analytics, Omniture, Unica, Visual Sciences HBX, Visual Sciences Visual Site, and WebTrends



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