For Customer Experience Professionals (Length: 5 pages)

September 11, 2007

WebTrends Sets The Standard For Measuring Visitor Engagement

The Forrester Wave™ Vendor Summary, Q3 2007

by Megan Burns

with Harley Manning, Adele Sage, Steven Geller, Andrew McInnes


Executive Summary (This is a document excerpt)

WebTrends offers a robust analytics platform that is highly customizable and a good fit for large enterprises that have the resources to understand and use the technology to its full potential. As one of only three leaders in our evaluation to offer licensed software, firms looking for that option should definitely put WebTrends on their list — provided their infrastructure is based on Microsoft technology. Recently WebTrends joined the race to build an online marketing platform, with the addition of WebTrends Dynamic Search — a search optimization tool — and WebTrends Score, a new tool for measuring visitor engagement that's unlike anything on the market today. Companies that are interested in measuring engagement — especially those in the media industry — will want to give WebTrends and its new Score application a closer look.

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Analyst: Megan Burns
Technology: Application Development, Customer Experience, Design & Usability Processes, Packaged Applications
Geography: Asia Pacific, Europe, North America

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This scorecard summary is featured in:

The Forrester Wave™: Web Analytics, Q3 2007


View vendor summaries for other vendors in this Forrester Wave: ClickTracks, Coremetrics, Google Analytics, Omniture, Unica, Visual Sciences HBX, Visual Sciences Visual Site, and WebTrends



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