For Information & Knowledge Management Professionals (Length: 14 pages)

Executive Summary (This is a document excerpt)

In Forrester's 85-criteria evaluation of message archiving software vendors, we found that Autonomy ZANTAZ and Symantec have a tenuous lead over large vendors such as CA, EMC, IBM, and Open Text with broad enterprise content management (ECM) and storage portfolios. Autonomy ZANTAZ and Symantec provide the best set of value-add functionality like eDiscovery support and advanced analytics and search to address customer pain points. Strong Performers like CA, EMC, IBM, and Open Text are building value-add features but marrying them tightly to broader product portfolios that scare some customers into thoughts of vendor lock-in. Hewlett-Packard (HP) is a Contender with an interesting integrated appliance offering focused on providing high levels of scalability, while Quest Software is a Risky Bet, lacking most of the value-add features that customers demand today, including advanced search and analytics, eDiscovery support, and supervision.

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